Cleaning And Polishing Policy
Sam’s Fine Jewelry offers free cleaning and polishing on any merchandise purchased from us, free of charge, at any time and as many times as the customer requests.
6 Month Inspection
A 6 month check or inspection is very easy. Just bring in your item and we will thoroughly check and inspect your jewelry piece for you. We offer FREE cleaning while you wait. Come in and see us at any time. No appointment is required.
Sam’s Fine Jewelry guarantees 100% of the craftsmanship of all merchandise purchased or repaired from us provided the merchandise has not been damaged or altered. In order for Sam’s Fine Jewelry to fulfill this commitment stated in our guarantees, you must have the items inspected every 6 months. The Guarantee will be voided if the customer has taken the merchandise to any jeweler other than Sam’s Fine Jewelry. This guarantee is not a substitute for insurance on your jewelry item.
When you look down and see that a stone is missing out of your jewelry piece, it might be disheartening, but don’t worry. Just come in and see us. Sam’s Fine Jewelry warranties all items purchased from us to replace any missing stones (center stone not included). There will be no charge to you as long as the item has not been damaged or altered and will be ready to pick up in 7-10 business days. Pretty simple.
Congratulations on your new ring!!!!!! If you need to get your ring sized or just want to see how it fits, stop by and see us. We are here to guide you with all your needs. Whether or not your ring was purchased from us, it will take approximately 7-10 business days to complete, or you can just call us and make a special request* for a quicker turn around. We look forward to seeing you. *additional charges may apply*
Care & Cleaning of your Jewelry
Here are some basics for taking care of jewelry. Basics will help keep your jewelry looking fresh and wearing well.
- On a regular basis, we recommend once annually, you should bring in your jewelry to us and have us inspect and clean it for you. This is especially true for your diamond jewelry. During this inspection, we will inspect and look for any signs of a faulty setting that can lead to losing a stone. We will also ensure that the prongs are properly securing the stone and will remove any dirt from the cavities of your channel settings. While you’re here, it’s especially wise to question about what cleaners to use and the appropriate procedures to follow, in order to keep your jewelry in first-class condition.
- We do advise you to clean all your jewelry regularly, because aside from just improving the appearance of your fashion accessory, cleaning will remove any dirt, grit, or sand particles. This is especially true for diamond jewelry created with settings of gold, platinum, and palladium.
- It is important to note if you start to see that your setting is becoming worn out or failing; for example, you notice that a prong has been damaged and the diamond is becoming loose in the setting, then immediately bring that item in for us to check. Failure to do so can result in the stone completely dislodging from the setting, which can result in the loss of the stones. Do not hesitate to bring in your items, even if you just suspect a problem.
- Even though diamonds are extremely hard, because of the way they are cut, diamonds can chip if struck at the right angle. You can avoid harm to your diamond by removing your jewelry when working in any situation that might result in damage.Because diamonds are one of the hardest materials, you should store your jewelry in separate compartments of softer material.
Here are some tips if you can’t get to our store or if you prefer to clean your jewelry yourself:
Get an old toothbrush and a bowl of mild liquid detergent. Gently brush your jewelry in this mixture, then rinse each piece under warm water. Another cleaning tool is household ammonia. Use a 50-50 solution of ammonia and cold water and soak your jewelry for 30 minutes before brushing with a soft-bristle toothbrush. Rinse in the ammonia solution again after brushing, then leave on a paper towel to dry.